Simple Implementation

• Reader.NEXT-friendly: Plugin displays HTML/JS/CSS
• SPA2/acroEXT: Leverages existing infrastructure.
• HTML/JS/CSS: Easy to write and maintain. Less than 100 lines of jQuery loops through XML.
• Headlights/Site-Catalyst: Data collection via the current mechanism.
• Low risk: Can target problematic features and roll out one at a time.

Simplicity is the soul of efficiency. -- Austin Freeman, "The Eye of Osiris"

Acrobat Pros

• Less overhead: Content from PMs, TAMS, engineering (AND LR).
• Multiple data sources: Local or cloud based files; IPM hooks possible.
• 24/7 updates: When cloud-based: updatable 24/7.
• Enterprise-friendly: Enables org-specific content and configuration.
• Extends accessibility: Provides automatic Read-Mode and other configurations.
• Direct feedback: Rate IT! data collection provides immediate feedback.

"Normal people believe that if it ain't broke, don't fix it. Engineers believe that if it ain't broke, it doesn't have enough features yet." -- Scott Adams

User experience

• Usable: Faster than the oft-outdated Help. No waiting for page load.
• Non-invasive: Normal UI interaction does not show tooltip.
• No new UI: Nothing to learn: click existing labels.
• Easy dismissal: Exit via: ESC, click outside of popup, or click X.
• Resources On-Demand: Find and access additional resources instantly.

There are two things of importance: The customer and the product. "If you take care of the customer, they come back. If you take care of the product, it doesn't come back." -- S.Marcus, Nieman Marcus

Registry configuration: HKCU/.../AVGeneral/SuperTips/

• iTipSource:
• 0 = none (disable feature)
• 1 = local file (for end user content)
• 2 = (Default) cloud file (for end user content)
• 3 = cloud file (turn on IT Mode for IT-only content)
• bTipAccessibility: Toggles whether the product should go into read-out-loud mode and read the tip text automatically. When set, tips must be manually dismissed, and tips are included in tab focus and F6 cycle.

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